FAQ

Frequently Asked Questions

Shipping & Delivery

How long does shipping take?
We ship orders within 2-3 business days. Delivery typically takes 5-7 business days within Czech Republic and 7-14 days for international orders.

Do you ship internationally?
Yes, we ship Ukrainian fashion brands worldwide. Shipping costs are calculated at checkout.

Orders & Returns

What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.

How do I track my order?
You'll receive a tracking number via email once your order ships. You can track your package using this number.

Products & Brands

Are all products from Ukrainian brands?
Yes, Obrano exclusively features clothing and accessories from talented Ukrainian designers and brands.

How do I know my size?
Each product page includes a detailed size guide. If you need help, contact our customer service team.

Payment & Security

What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods through Shopify's secure checkout.

Is my payment information secure?
Yes, all transactions are processed through Shopify's secure, encrypted payment system.